Legal
Refund & Dispute Policy
Last updated October 15, 2026
This explains how refunds and disputes work for payments to Arcana Operations LLC made through Arcana Payments, our branded checkout and billing platform.
01Who handles refunds
Refunds are handled directly by Arcana Operations. Whether a payment is refundable, in full or in part, depends on the proposal, statement of work or other agreement for the services you purchased. If you believe you are owed a refund, email us with your invoice number and we will respond promptly.
02Card, Apple Pay, Google Pay and bank payments
An approved refund goes back to the card or bank account you paid with. It usually reaches you within 5 to 10 business days, depending on your bank.
03Zelle and crypto wallet payments
A Zelle payment that is refunded is returned by Zelle or another method we agree with you. A crypto payment is final once it is confirmed on the blockchain, so an approved refund is sent from our wallet to an address you give us.
04Disputes
If something about a charge looks wrong, please contact us before disputing it with your bank. Most questions are resolved quickly once we know the invoice number. A dispute filed with your card issuer follows your bank’s and the card network’s rules.
05Contact
Refund and billing questions: contact@arcanapayments.com.
Draft pending counsel review. This text may change before it is final.